生产和成功的习惯

你想要很好,但很好,没有钱。还是这样做?是的,它确实。推荐和推荐是小企业最有效的广告形式。在最高质量的画家中,让客户感觉良好(在生产完美结果之上)获得工作。它不仅有助于您的业务,研究表明,让人们快乐会让你开心。所以让我们进入6种方式,让您的客户快乐并获得手写的感谢。

PS If you are keen to learn more, check out our专业画家的页面.

1) Keep it clean.

Cleanliness is next to godliness. According to participating tradies, cleanliness is one of the most trusted satisfaction factors. An overall professional appearance is essential to instil a level of caring in your client. Some tidy tradies take special pride in leaving the jobsite cleaner than when they arrived. If you aspire to work in a dust-free environment, check out our尘埃轮毂.

Tips by a professional painter:
"When I use my Festool gear my clients are always surprised and impressed at how clean and dust free my work is."

"I like to make sure I keep the client happy by keeping a clean and neat work site while keeping dust to a minimum the cleaner the site the better the finish product is with painting."

“保持整洁,确保你离开网站就是开始工作前的方式,如果没有更好。”

2) Communicate clearly and constantly.

就像他们说:'你有一个嘴,但两个耳朵'。仔细聆听客户告诉您他想要的,需要提供完美的解决方案。使用简单的语言并回答所有问题。甚至可以将一个特征纳入最终完成的特征,以代表客户的个性。终身珍惜唯一性的感觉,并鼓励重复和推荐业务。

Tips by a professional painter:
“Priority number 1 is to listen. In order to obtain perfect results, you need to understand fully what the end goals are. You need 100% engagement from your client. Once you've listened and have their buy-in, you’re on the right path to perfection.”

“Always keep the client in the loop as far as what stage the job is at, weather restrictions, any issues that you may be having and how you intend to fix them and roughly when you think you will be finished.”

“It's Important to understand what will help make your clients living more beneficial.”

“I find just being reliable, turning up when you say is the best way to keep ongoing work with the same clients.”

3)像他们特别一样对待客户。

Great customer service is vital, especially within the painting industry. The happiest clients are the ones that are made feel as though you value them and have their best interests in mind. It can be easily done by being polite and engaging in friendly conversation about their interests and hobbies. It helps to relax, build trust and a connection. This is so important because, a poorly-done job is always spoken about whereas a well-done job can be overlooked unless you have connected with the client.

Tip by a professional painter:
“确保他们可以信任您的工作和专业知识。完全通知他们关于工作范围。如果可能的话,提出建议以节省金钱。“

4) Respect their home.

信任对客户对某人感到安全和舒适,以便进入他们的生活空间或工作空间。像你自己一样对待客户的家 - 如果不是更好的话。最小化噪声和中断是客户易于客户的地面工作。

Tips by a professional painter:
“I keep my client happy by enhancing their living space and quality of living with restored and freshly painted homes. Sanding being a pivotal part of painting and plastering, I have a Festool vacuum system and this will help create efficiency and ultimately give better results. ”

“It's Important to understand what will help make your client’s living more beneficial.”

“从展示我的客户我用绘画的能力我也喜欢与他们聊天,让他们知道这份工作发生了什么,实际上像我自己一样对待他们的家。”

5) Do the little things.

我们的目光使用一些systainer作为零食柜for tricky conversations. Sharing Tim Tams during a break also go a long way. If not that, most tradies fall back on shouting a coffee for the client from time to time. Extending that gesture to the entire team gives everybody a warm fuzzy feeling and kindles the spirit of team work. We’ve heard of tradies who give the client a stubby holder on completion of job with a beer inside to enjoy the finished project.

Tips by a professional painter:
“There is nothing like laying down some clean drop sheets throughout the home to keep the client happy that I respect their home.”

“It’s the small things that my clients never noticed before, like blacking out striker holes, cleaning old hardware that has been smashed with paint and getting old doors and windows to open and shut properly. Things like these I do as a little surprise to clients and it’s these kinds of small things that often get overlooked but definitely make my clients happy.“

“Do the little extra things not quoted for while up the ladder like cleaning out split system filters, changing light bulbs cleaning hard to reach windows.”

“I leave the windows open to air the rooms out and leave air freshener so they down have to put up with the smell of the fresh paint.”

6) Have fun.

最后但并非最不重要 - 享受自己。有趣对您和客户令人难忘。此外,描述了项目背后的一些额外思考是与客户分享您的兴奋和热情的简单方法。如果您与客户共享激情,那么他们就可以轻松推荐给他们的朋友。保持良好的精神可能很难,但庆祝胜利并保持乐观态度会很长。

就是这样!希望您可以从这个列表中获取一些帮助您获得最幸福的客户的东西。在Festool,我们非常自豪地支持数千种具有高性能系统的高性能,真正帮助他们寻找越来越成功。

PS If you are keen to learn more, check out our专业画家的页面or read our article on11 Habits of Productive and Successful painters.

‘Til next time